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Sundance Vacations, Wilkes-Barre, PA USA: Sundance Vacations Premier Weeks Program Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk Festival Walk, Hong Kong: BATMAN v SUPERMAN: Dawn Of Justice x Festival Walk Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club – Interactive Purchase Proposal-Digitally Presenting the Numbers Award for Innovation in Sales - All Other Industries Increasing Sales VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director of Global Field Enablement Zoom Info, Waltham, MA USA: How Zoom Info’s Reach Out Helps Increase Sales Efficiency SALES DISTINCTION CATEGORIESSales Distinction of the Year - Computer Software Soft Pro, Raleigh, NC USA: Soft Pro Makes a Powerful Statement as it Exceeds 2016 Sales Goals Zoom Info, Waltham, MA USA: How Zoom Info Increased Adoption for Form Complete Sales Distinction of the Year - Distribution & Transportation Guide Well Connect, Jacksonville, FL USA: Superior Results Achieved Not Insanity Guide Well Connect, Jacksonville, FL USA: We Can Only Go Up from Here Sales Distinction of the Year - Industrial & Manufacturing Migros, Istanbul, Turkey: Macro Store Managers Development Program CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES Front-Line Customer Service Professional of the Year - Financial Services Industries Cyberscout (formerly IDT911), Scottsdale, AZ USA: Sharlene Miles, Fraud Investigator Response, Lindon, UT USA: Shanna Walton, Front-Line Customer Support Manager Front-Line Customer Service Professional of the Year - Technology Industries Autosoft Inc., West Middlesex, PA USA: Josh Falvo, Parts & Service Team Lead Carbonite, Inc., Lewiston, ME USA: Daniel Drake, Senior Escalations Support Professional Front-Line Customer Service Professional of the Year - All Other Industries - Up to 2,500 Employees Albridge, Lawrenceville, NJ USA: Ralph Bamonte, Customer Associate Analyst VIZIO Inc., Irvine, CA USA: Ilene Schindler, Front-Line Customer Service Professional Front-Line Customer Service Professional of the Year - All Other Industries - More than 2,500 Employees Delta Air Lines, Atlanta, GA USA: Amy Olson, Groups Specialist Delta Air Lines, Atlanta, GA USA: Bonnie Horn, Premium Sales and Service Specialist Delta Air Lines, Atlanta, GA USA: Robert Rector, ATL RES Lead Delta Air Lines, Atlanta, GA USA: Judy Thompson, Sky Miles Sales and Service Specialist Delta Air Lines, Atlanta, GA USA: Kelly Handley, Premium Sales and Service Specialist Delta Air Lines, Atlanta, GA USA: Lorraine Glasgow, Sky Miles Sales and Service Specialist Delta Air Lines, Atlanta, GA USA: Oulimata Gueye, Customer Experience Supervisor French Delta Air Lines, Inc.Atlanta, GA USA: Kelli Fracassi, Lead Frontline Agent, Sales Support Team Delta Air Lines, Inc.Reservations Sales and Customer Care Contact Center Division Home Serve USA, Boca Raton, FL USA: Delivering exceptional service through employee engagement and a thriving customer centric culture Marriott Vacation Club International, Orlando, FL USA: Marriott Vacation Club Owner Services – Delivering Unforgettable Experiences That Make Vacation Dreams Come True VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes, South Dakota – Determined to Succeed Arçelik A. E Customer Service Management Team of the Year Black Knight Financial Services, Jacksonville, FL USA: Client Services Leadership Team DHL Express Brazil LTDA, Sao Paulo, Brazil: Leadership Brazil - Developing Our Talents DHL Express Chile, Santiago, Chile: Chile Customer Service Management Team DHL Express Vietnam, Ho Chi Minh, Vietnam: Vietnam CS management (CSM): Create a CS team of Insanely Customer Centric Culture (ICCC) and Customer’s First Choice Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Advocating Customer Happiness Response, Lindon, UT USA: Response Customer Service & Call Center Management Team Achievement Customer Service Training Team of the Year - Business Services, Diversified Services, Banking, Financial Services & Insurance Assurant, Inc., Atlanta, GA USA: Empathy Express Training Concentrix, AN/Z, South Yarra, VIC, Australia: Concentrix Australia and New Zealand Training Team John Hancock Financial Services, Boston, MA USA: Shared Services Training and Development team Customer Service Training Team of the Year - All Other Industries Delta Vacations, Minot, ND USA: Delta Vacations Training Team Go Daddy, Scottsdale, AZ USA: Go Daddy Customer Service Training Team Home Away, Inc., Austin, TX USA: One Team, One Dream: Home Away’s Focus on Quality Training in a Global Environment ISN, Dallas, TX USA: ISN's Customer Service Training Team Lennox Industries, Richardson, TX USA: Lennox Parts Plus® Customer Service Training Team CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIESe-Commerce Customer Service Award - Banking, Business Services & Insurance Carbonite, Inc., Lewiston, ME USA: Setting Our Own Bar – How Carbonite’s Leading Content Management Team Pushed for Greater Excellence Drug Tests In Bulk.com, West Hills, CA USA: Drug Tests In - Only the Best for Our Customers Moxie, San Bruno, CA USA: Empowering Agents, Brands and Customers C3i Healthcare Connections, King of Prussia, PA USA: C3i Healthcare Connections Social Media Solution for Life Sciences Paper Mart, Orange, CA USA: Paper Mart Listens to the Changing Voice of the Customer Best Use of Technology in Customer Service - Banking ISBANK, Istanbul, Turkey: ISBANK- Increasing the Engagement Levels Of Affluent and Mass-Affluent Customers Turk Economy Bank, Istanbul, Turkey: How Speech Analytics has allowed TEB to improve its Customer Journeys Best Use of Technology in Customer Service - Business Services Carbonite, Inc., Lewiston, ME USA: Carbonite Customer Care - Taking its Use of Technology to a New Level!S, Istanbul, Turkey: Arcelik Contact Center DHL Express, Arnhem, The Netherlands: DHL Express Netherlands Contact Center Guide Well Connect, Jacksonville, FL USA: Guide Well Connect Maximizes MOR to get M. Dell Technologies, Bangalore, Karnataka, India: Click 2 Fix - Demystifying complex solutions Informatica Corporation, Redwood City, CA USA: Extreme Productivity: Reduce time to resolve by 25%, increase CSAT by 20% Bloomfire, Austin, TX USA: How Insperity Empowers Its Remote Workforce with Real Time Q&A in Bloomfire Druva Inc., Sunnyvale, CA USA: Druva's Best Use of Technology for Customer Success Guidebook, Inc., San Francisco, CA USA: Guidebook: Technology as an Ally Moxie, San Bruno, CA USA: Moxie Concierge Revolutionizes e Commerce Customer Service with Multi-Device Digital Engagement Channels Mozy by DELL, Draper, UT USA: Mapping The Customer Journey Nuance Communications, Burlington, MA USA: Swedbank Brings Human Touch to Automated Customer Service with Nina Virtual Assistant Telogis, Inc.Home Serve USA, Boca Raton, FL USA: Enhancing The Customer Experience - A Study In Mobile Field Service Management Arçelik A.
Cincinnati, OH USA: Research & Development Department Ensures School Districts Stay Compliant and Safe UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan, Enrollment Services Back Office Customer Service Team Back-Office Customer Service Team of the Year - Technology Industries DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Back Office Customer Service Team Contact Center of the Year (Up to 100 Seats) - Business Services & Financial Services Industries Albridge, Lawrenceville, NJ USA: Albridge Contact Center Kobie Marketing, St. - Cloud Services, Raleigh, NC USA: Cloud Services Team Pushes Quality, Focuses On Solutions Clio - Practice Management Software, Vancouver, BC, Canada: Clio's Contact Centre - A Journey Towards Effortlessness ISN, Dallas, TX USA: ISN UK Contact Center Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce.
Their rankings were determined on a points system, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points.
#1: DP DHL #2: Visualize #3: Home Serve USA #4: Delta Air Lines #5: Guide Well Connect #6: IBM #7: VIZIO Inc. #9: We Pay Inc #9: Concentrix (tie) SALES INDIVIDUAL CATEGORIES Senior Sales Executive of the Year FIS Global, New York City, NY USA: Sona Jepsen, Global Head of Sales Enablement Sales Partnerships, Broomfield, CO USA: Fred Kessler, Founder and Chief Sales Officer Worldwide Sales Executive of the Year Berry Plastics.
S., Franklin Park, IL USA: Andrew Spicer, Telesales Account Manager DHL Express U.
S., Franklin Park, IL USA: Zach Cogswell, Sales Representative DHL Express U.